5qqq Privacy Policy

1 Data We Collect

5qqq collects personal data from you in three broad ways: data you provide directly during registration and account use, data generated automatically as you interact with our platform, and data we receive from third-party verification and payment service providers. We only collect data that is necessary and proportionate to the purpose for which it is being processed.

The following table summarises the categories of personal data 5qqq collects and the primary reason for collection:

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data (except in the context of responsible gaming self-assessments voluntarily submitted by you), or biometric data for the purpose of unique identification.

2 How We Use Your Data

5qqq processes your personal data only for clearly defined and legitimate purposes. We do not use your data for purposes that are incompatible with the reason it was originally collected. The following sets out our principal processing activities and the legal basis on which we rely for each:

• Account creation and management — Processing your registration details, verifying your identity, and maintaining your player account is necessary for the performance of the contract between you and 5qqq.
• Payment processing — We process your financial data to handle deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer. This is necessary for the performance of the contract and to comply with financial regulations.
• KYC and fraud prevention — We use your identity and document data to verify that you are who you say you are, to detect and prevent fraudulent activity, and to comply with anti-money-laundering obligations. This processing is required by law.
• Customer support — When you contact our support team, we use your account data and communication history to resolve your queries effectively. This is based on our legitimate interest in providing quality service.
• Responsible gaming monitoring — We analyse your betting patterns and session data to identify signs of problem gambling and to enforce self-exclusion or deposit limits where applicable. This is in your vital interest and required by our responsible gaming commitments.
• Marketing communications — Where you have given your explicit consent, we may send you promotional offers, bonus notifications, and news about 5qqq by email or SMS. You may withdraw your consent at any time by contacting [email protected].
• Platform analytics and improvement — We use aggregated and anonymised usage data to understand how players interact with 5qqq, identify technical issues, and develop new features. This is based on our legitimate interest in maintaining and improving our platform.
• Legal compliance — Where required by applicable law, court order, or regulatory authority, we will process your data to meet those legal obligations.

We will never use your personal data to make solely automated decisions that produce legal or similarly significant effects on you without first providing you with an opportunity to request human review of that decision.

3 Data Sharing and Disclosure

5qqq does not sell your personal data to any third party under any circumstances. We may, however, share your data with carefully selected categories of third parties where necessary to deliver our services, comply with the law, or protect the integrity of our platform. All third parties with whom we share personal data are required to handle it in accordance with standards no less protective than those applied by 5qqq itself.

The categories of third parties to whom we may disclose your data are as follows:

• Payment service providers — bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank receive the minimum transaction data required to process your deposits and withdrawals.
• Identity verification partners — Third-party KYC service providers who assist in verifying the authenticity of identity documents submitted by players.
• Game content providers — Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers to facilitate seamless game delivery. They do not receive your full identity data.
• Fraud detection and security partners — Specialist providers who help us identify unusual account activity, money laundering patterns, and technical threats to platform security.
• Cloud infrastructure providers — Servers and databases used to store 5qqq's platform data are hosted by enterprise-grade cloud providers operating under strict data processing agreements.
• Regulatory and law enforcement authorities — Where required by applicable law, court order, or at the legitimate request of a competent authority, we will disclose personal data as necessary. We will, where legally permitted, inform you of such a request before complying.

Where personal data is transferred to service providers located outside Bangladesh, 5qqq ensures that appropriate safeguards are in place, including contractual data protection clauses equivalent in protection to those applicable under Bangladeshi data protection standards.

4 Cookies and Tracking Technologies

5qqq uses cookies and similar tracking technologies (including local storage objects and session tokens) to operate our platform, remember your preferences, maintain your login session, and gather anonymised analytics about how players use our site. A cookie is a small text file placed on your device by your browser when you visit our website.

We use the following categories of cookies on the 5qqq platform:

• Strictly necessary cookies — These cookies are essential for the platform to function. They enable core features such as keeping you logged in, maintaining your session across pages, and processing transactions securely. These cookies cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies — These cookies collect anonymised information about how visitors use 5qqq, including which pages are visited most frequently and whether any error messages are displayed. We use this data to improve the platform experience. No personally identifiable information is collected by these cookies.
• Functionality cookies — These cookies allow the platform to remember choices you have made, such as your preferred language, currency display, or notification settings, in order to provide a more personalised experience.
• Targeting and marketing cookies — Where you have consented, these cookies track your browsing activity to help us serve you relevant promotional content. They may also be used by our advertising partners to show 5qqq-related advertisements on external sites. You may opt out of these cookies at any time.

Most web browsers allow you to control cookies through their settings preferences. You can set your browser to refuse all cookies or to alert you when cookies are being sent. Please be aware that disabling strictly necessary cookies will impair your ability to use core platform features, including logging in and placing bets.

5 Data Security and Storage

5qqq takes the security of your personal data seriously. We implement a comprehensive set of technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and our servers, ensuring that your login credentials, financial data, and personal information are never exposed in transit.
• Encryption at rest for all sensitive personal and financial data stored in our databases, using industry-standard AES-256 encryption.
• Strict role-based access controls ensuring that only authorised personnel with a legitimate business need can access personal data. All internal access is logged and monitored.
• Regular penetration testing and security audits conducted by independent cybersecurity professionals to identify and remediate vulnerabilities before they can be exploited.
• Multi-factor authentication requirements for all internal administrative systems that handle player personal data.
• Automated anomaly detection systems that monitor for unusual login patterns, access requests, or data export activity indicative of a potential security breach.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 5qqq will notify affected players without undue delay and, where feasible, within 72 hours of becoming aware of the breach. The notification will describe the nature of the breach, the categories of data affected, and the steps we are taking to address it.

Your account password is stored in hashed form and is never accessible in plain text by any member of the 5qqq team. You are responsible for keeping your own login credentials secure and for not sharing them with any third party. 5qqq will never contact you asking for your password.

6 Your Privacy Rights

As a player on the 5qqq platform, you hold a number of rights in relation to the personal data we hold about you. We are committed to facilitating the exercise of these rights promptly and without unnecessary barriers. The rights available to you are as follows:

• Right of access — You may request a copy of the personal data 5qqq holds about you at any time. We will provide this information in a structured, commonly used format within 30 days of your request.
• Right to rectification — If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly from your account settings panel.
• Right to erasure — Subject to our legal retention obligations (particularly in respect of financial and KYC records), you may request the deletion of your personal data. We will assess each erasure request individually and inform you of the outcome within 30 days.
• Right to restriction of processing — In certain circumstances, you may ask us to suspend the processing of your personal data while a dispute or complaint is being resolved.
• Right to data portability — Where processing is based on your consent or on the performance of a contract, you may request that your data be provided to you in a machine-readable format for transfer to another service provider.
• Right to object — You may object to processing based on our legitimate interests, including direct marketing. Where you object to marketing, we will stop sending you promotional communications immediately.
• Right to withdraw consent — Where processing is based on your consent (for example, marketing emails), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.

To exercise any of the above rights, please contact our support team in writing at [email protected], clearly stating the right you wish to exercise and providing sufficient information for us to identify your account. We will not charge a fee for responding to rights requests unless the request is manifestly unfounded or excessive.

7 Data Retention Policy

5qqq retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable law. When data is no longer needed, it is securely deleted or anonymised so that it can no longer be associated with you as an individual. The following retention periods apply as a general guide:

Where data is retained beyond the active life of your account for legal or regulatory reasons, access to that data will be strictly restricted to personnel with a specific compliance or legal need. It will not be used for any commercial or operational purpose during the retention period.

If you close your 5qqq account, your personal data will be archived and retained for the applicable periods specified above. It will not appear in active platform systems and will not be used for marketing or service-delivery purposes following account closure. After the applicable retention period expires, your data will be securely and permanently deleted or anonymised.

8 Updates to This Policy

5qqq reviews and updates this Privacy Policy on a periodic basis to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made, the updated policy will be published on this page with a revised effective date visible at the top of the document.

For significant changes that materially affect how your personal data is used, we will provide you with advance notice via your registered email address before the changes take effect. Your continued use of the 5qqq platform after notification of a material change constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and close your account in accordance with the procedures described in the Terms & Conditions.

We encourage you to review this Privacy Policy periodically so that you remain informed about how 5qqq protects your personal data. The current version of the Privacy Policy will always be available at https://5qqq.club/privacy-policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which 5qqq handles your personal data, please contact our Data Protection team directly at [email protected]. We aim to respond to all privacy-related queries within 5 business days (Bangladesh Standard Time, UTC+6). All correspondence is handled in English.