Responsible Gaming at 5qqq

1 Our Commitment to Safe Play

5qqq operates on the firm belief that responsible gambling is not a compliance checkbox — it is the foundation of a trustworthy platform. The vast majority of our players in Bangladesh enjoy cricket betting, live casino, and slots as a leisure activity without any negative consequences. We are determined to keep it that way, and to provide a robust safety net for the minority of players who may develop a harmful relationship with gambling.

We invest continuously in responsible gaming systems, staff training, and player-facing tools that give every individual full control over how, when, and how much they gamble on 5qqq. We also work to identify players who may be showing signs of problem gambling through automated monitoring of betting patterns, session frequency, and deposit behaviour — intervening proactively where warranted.

Responsible gaming at 5qqq is a shared responsibility: we provide the tools, information, and support infrastructure; players are encouraged to use them honestly and to reach out the moment gambling stops feeling like fun. There is absolutely no stigma attached to seeking help or activating any of our protective tools. Every feature on this page exists because we care about the wellbeing of the people who use our platform.

2 18+ Age Restriction Policy

5qqq strictly prohibits access to its platform by any person under the age of 18. This policy applies universally to all players regardless of their location within Bangladesh — whether they are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.

Age verification is a mandatory step in our account registration and KYC process. Before any player can make a deposit or place a bet, they must confirm they are 18 years of age or older and provide valid identity documentation. Accepted documents include:

• Bangladesh National Identity Card (NID) — must show date of birth
• Valid Bangladeshi passport showing date of birth and photograph
• Official birth certificate accompanied by a photo ID

Where our team suspects that an account is being accessed by, or on behalf of, a person under the age of 18, the account will be suspended immediately pending investigation. Any funds deposited by a minor will be returned (minus any winnings generated, which will be forfeited) in accordance with our Terms and Conditions.

3 Responsible Gaming Tools

5qqq provides a comprehensive suite of player-controlled responsible gaming tools, accessible directly from your account settings panel after logging in. These tools are designed to give you granular control over your gambling activity without requiring you to close your account. All tools take effect immediately when they restrict play, and any requests to relax limits are subject to mandatory waiting periods to protect against impulsive decisions.

To access these tools, log in to your 5qqq account, navigate to Account Settings, and select the Responsible Gaming section. If you have difficulty locating or activating any tool, contact our support team at [email protected] and a member of our team will assist you by Bangladesh Standard Time business hours or sooner.

4 Self-Exclusion Programme

Self-exclusion is our most powerful responsible gaming tool. It is designed for players who recognise that their gambling has become, or is at risk of becoming, a problem — and who want to take decisive action. When you self-exclude from 5qqq, your account is suspended for the duration you choose, and all promotional communications are immediately stopped.

Self-exclusion options available on 5qqq are:

• 6-month exclusion — Account suspended for a minimum of 6 months with no possibility of early reinstatement.
• 1-year exclusion — Account suspended for a full 12 months. Reinstatement requires a formal written request and a minimum 7-day reflection period after the exclusion term ends.
• 5-year exclusion — Extended exclusion for players with serious concerns about their gambling behaviour.
• Permanent exclusion — Indefinite closure of your account with no option to reopen. This is the appropriate choice for players who wish to stop gambling with 5qqq permanently.

How to activate self-exclusion on 5qqq:

• 1

  Contact Our Support Team

  Email [email protected] with the subject line "Self-Exclusion Request". Include your registered account username and your chosen exclusion period. You can also initiate self-exclusion directly from your account settings panel.

• 2

  Identity Confirmation

  Our team will verify your identity to ensure the request is legitimate and is being made by the account holder. This is a brief process and typically completed within a few hours.

• 3

  Immediate Account Suspension

  Once confirmed, your account is suspended within 24 hours (in most cases within 1–2 hours). You will receive a confirmation email. All marketing is stopped simultaneously.

• 4

  Balance Withdrawal

  Any balance remaining in your account at the time of self-exclusion will be processed for withdrawal to your registered bKash, Nagad, or Rocket account. This is done automatically — you do not need to request it separately.

5 Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many players who develop a harmful relationship with betting do not realise it has happened until the impact on their finances, relationships, or mental health becomes significant. The following questions are designed to help you honestly assess your own gambling behaviour.

Ask yourself whether any of the following statements are true for you:

If you answered "yes" to two or more of the above questions, we strongly encourage you to take a break using one of 5qqq's built-in tools — such as a cooling-off period or self-exclusion — and to seek additional support from one of the resources listed in the section below. Recognising the pattern early is the most effective step you can take.

6 Getting Help and Support

If you believe that gambling is having a negative effect on your life — or the life of someone you care about — please do not hesitate to reach out for support. 5qqq's responsible gaming team is available 24 hours a day, 7 days a week to listen, guide you through your options, and activate any protective tool on your account immediately.

In addition to 5qqq's in-house support, we encourage players in Bangladesh to seek professional guidance from qualified counselling and mental health services. Many organisations offer confidential, non-judgmental support for individuals affected by problem gambling:

• National Mental Health Helpline (Bangladesh) — Government-supported mental health support line accessible to all Bangladeshi citizens. Available in English and Bengali.
• Kaan Pete Roi — A volunteer-run emotional support service operating in Bangladesh, providing a confidential listening ear for anyone in distress.
• Local counselling services in Dhaka, Chittagong, and Sylhet — A number of private and NGO-run counselling centres offer services for gambling-related issues. Your GP or primary health provider can refer you to an appropriate service.
• Gamblers Anonymous principles — The internationally recognised 12-step recovery model for problem gamblers, principles of which are widely used by support counsellors in Bangladesh.

For family members and loved ones of someone who may have a gambling problem, support is equally important. Speaking with a counsellor who specialises in behavioural addictions can provide practical guidance on how to help, set healthy boundaries, and look after your own wellbeing at the same time.

7 Protecting Minors

Keeping children and young people safe from exposure to gambling content is one of 5qqq's most fundamental responsibilities. While our age verification systems are designed to prevent minors from creating accounts, we also recognise that parents and guardians play a critical role in managing access to gambling websites at the household level.

If you share a device or computer with children, we strongly recommend the following measures:

• Always log out of your 5qqq account when you have finished playing and do not allow your browser to save your login credentials on shared devices.
• Use parental control software to block access to gambling websites on devices used by minors. Popular options include Net Nanny, Kaspersky Safe Kids, and the built-in parental controls available on Android, iOS, and Windows devices.
• Keep your 5qqq account credentials — username and password — strictly private and never share them with children, teenagers, or any other person.
• If you suspect that a minor has accessed your 5qqq account, contact [email protected] immediately. We will suspend the account, investigate, and advise on the appropriate next steps.
• Talk openly with young people in your household about the risks associated with gambling to build awareness and resilience before problems can occur.

5qqq will permanently close any account that is found to have been accessed by a person under the age of 18 and will take all reasonable steps to ensure such access cannot recur. We take our duty of care to minors extremely seriously and will not tolerate any attempt to circumvent our age verification procedures.

8 Contact Our Responsible Gaming Team

Our Responsible Gaming team operates as a dedicated unit within 5qqq's customer support function. They are trained specifically to handle sensitive conversations about gambling behaviour, to activate protective tools swiftly, and to connect players with the right professional resources when needed. All conversations with this team are handled with complete confidentiality.

You can reach our Responsible Gaming team through the following channel:

• Email: [email protected] — please use the subject line "Responsible Gaming" for fastest routing
• Response time: Within 2 hours during BST (UTC+6) business hours; within 6 hours at all other times, including weekends and public holidays such as Eid, Victory Day (December 16), and Independence Day (March 26)
• Language: All responsible gaming support is provided in English
• Availability: 24 hours a day, 7 days a week, 365 days a year

When you contact us, please include your registered username or account email address so we can locate your account quickly and take any necessary protective action without delay. You do not need to provide a detailed explanation — simply telling us you need help is enough for us to begin the process of supporting you.

5qqq is committed to continuous improvement of its responsible gaming programme. We regularly review the effectiveness of our tools, update our staff training, and monitor industry best practice to ensure that our players in Bangladesh always have access to the highest standard of player protection available.